Getting Started With ChurchTrac
Getting Help
One of the best ways to learn the software is to join a Getting Started Livestream. These weekly livestreams are a fantastic opportunity to see all the core features of the software and ask questions. The live streams are intentionally small and highly interactive!
When you have questions or need extra help, connect with our Support Team by creating a support ticket. We also have over 100 instructional videos on YouTube, an active Facebook presence, and we regularly host in-depth livestreams on a variety of ChurchTrac topics and features.
Phone Support?
Yes! We try to address questions or issues quickly through our Support Ticket system. Create a new ticket, and one of our helpful staff will be glad to respond. We respond to tickets throughout the day, even after hours and on weekends.
With that said, we know that some issues are better addressed with a person on the phone. If you feel your issue would best be addressed over the phone, select the button below to choose a time that will best work for you.
Naviagting the Application
ChurchTrac is organized into eight main sections or "screens" (Home, People, Events, etc.).
Navigate to these screens by clicking the corresponding item on the main toolbar. Your main toolbar will resemble one of the images below, based on the toolbar style you have selected in Settings > Preferences.
Each screen has its own toolbar with items specific to that screen. These items navigate to sub-pages, providing additional functionality.
On smaller screens, these page options can be found by selecting the arrow on the top-right corner of the screen.
What should I do first?
One of the biggest challenges in using any application is knowing where to start. To assist you, we've created a Roadmap to provide a clear path forward.
Add Your Names
- You can add names and families using the People screen.
- Use the "Add My Family" feature and let your congregation provide their information (recommended).
- Let us import your data from a spreadsheet or another church software provider.